Overall, a nice property, recently refurbished (former Radisson, I believe). In fact, upgrades still ongoing. Lobby, pool area and grounds are finished and very nice. Guest service has a lot to be desired. Work still underway in the west wing. No construction noise. However we were there over the Christmas, New Years holidays, so this may have been a lull period for the project.

Our room was nice. We were "upgraded" to pool/oceanview room. As a Platinum SPG, we should have been upgraded to suite, which we discovered later was available. No explanation from Front Desk Manager, as our request to speak with her was ignored.

Still, the room was brand new, flat screen TV, good bed and decent amount of dresser space. Closet space was lacking (smallish). One cup coffee maker and no fridge.

Pool and beach facilities are terrific. Three massive pools. One heated. It attracted the most people and lots of children. So it was fairly loud. We are expecting - twins - so we could hardly complain! Heard some grumbling about "Captain Kirk", who managed the music and the pool/beach activities every afternoon but Sunday. He was a tad loud and annoying, but we found he grew on us over time.

Two lukewarm jacuzzis that didn\'t any switch we could find to turn on the jets. The pool side restaurant was one of the best we've ever had in the Caribbean. Good food, not bad prices. Great service. All in all great value. We used it a lot. We also dined at the buffet (offering breakfast, lunch and dinner), which we found to be average in food and top heavy in price. So not so great value. Amicis - the Italian restaurant - was excellent. Again a tad pricey, but great food and service.

Guest services were terrible. The room had no guest directory - listings of hotel features, room service, local phone numbers, etc... I called Guest Services to ask for one and was told they didn't have one. I went to the front desk to verify this and this did. I asked how one was to order room service, let alone know about the hotel facilities and was told to "call the concierge," to which I pointed out that was hard to do when there was no directory in the room telling me how to do that. When pressed, the front desk person did give me a copy of a room service menu, but only after I started making a stink when informed all I had to do was call the restaurant and they would "tell me" what they had on their menu. Strange.

Stranger still, we returned to our room one afternoon to find the door open. We complained in person to Guest Services and was told it had nothing to do with them and we should complain at the front desk. After insisting (my wife is a former RCMP officer), Guest Services grumpily called Security, who showed up and were very professional. Meanwhile, I went to the front desk to complain to the Manager about both Guest Services and the door left open, only to be ignored by the Manager. She literally turned her back and walked away from me when I asked to speak with her. The front desk person just shrugged. Nice.

Sheraton Cable beach is part of the massive redevelopment Starwood is doing on three or four Cable Beach properties. The former Chrystal Palace next door is a dump, but has a couple of good restaruants including the steak house. The Casino there is OK, but nothing like a real Vegas Casino, or even Atlantis on Paradise Island. Next to the Chrystal Palace is the old Nassau Beach Hotel, which closed forever on New Years day and will be razed shortly to make way for the next phase of the Starwood redevelopment.

All in all, we weren't impressed with the Guest Services/management. But the property has some great features and good staff in the food areas. Fingers crossed it gets better, not worse.

Review submitted by Bill K.

Posted at January 8, 2008 3:23 PM